forgenox

Documento em inglês

FORGENOX — PRIVACY POLICY

Last updated: November 13, 2026

Operator: Forgenox Cloud Limited (Ltd.)

Address: Cyberport 1, Cyberport Rd, Pok Fu Lam, Hong Kong Island, Hong Kong

Privacy contact: contact@forgenox.ai

Website: https://forgenox.ai

1. Introduction

ForgeNox ("ForgeNox," "we," or the "Platform") respects its users' privacy and is committed to processing personal information responsibly, securely, and transparently.

This Policy describes how we collect, use, store, share, and protect information related to our websites, applications, GPU cloud services, cloud infrastructure, artificial intelligence tools, autonomous agents, APIs, and other ForgeNox features.

We operate internationally. Data may be processed in different jurisdictions depending on where users are located, the infrastructure purchased, and the providers involved.

2. Information we collect

We may collect the following categories of data:

Registration information: name, email address, company, country, contact information, and protected authentication credentials.

Commercial and billing information: transaction history, credits purchased, usage, receipts, tax information, and identifiers supplied by payment processors. Specialized providers may handle full payment card details directly, depending on the integration.

Technical information: IP address, device, browser, authentication records, access logs, API usage, computing usage, instance identifiers, and information needed for operational security.

User-provided content: messages, files, documents, agent instructions, prompts, images, and other content processed by AI services.

Support information: support requests, communications, incident records, and information needed to resolve issues.

3. Purposes of processing

We use data to:

  • Create, authenticate, and manage accounts.
  • Provide computing infrastructure and AI services.
  • Process payments, credits, and billing.
  • Provision and manage cloud resources.
  • Execute requests submitted to APIs and AI models.
  • Detect fraud, abuse, threats, and breaches of contract.
  • Provide technical and commercial support.
  • Comply with legal and regulatory obligations.
  • Improve platform performance, stability, security, and user experience.
  • Send marketing communications when permitted by applicable law and user preferences.

4. Processing content for AI services

ForgeNox may process prompts, messages, documents, and other content supplied by users to perform the requested functions.

Depending on the selected service, requests may be sent to external AI model, infrastructure, and processing providers.

These providers may apply their own processing, retention, and security terms, depending on the integration purchased.

ForgeNox does not represent that all providers offer zero data retention or that no content will be used for training. These conditions will be disclosed according to the service and the guarantees actually purchased.

ForgeNox's own use of customer content to train models depends on a specific policy, an applicable legal basis, and any required authorizations.

5. GPU and cloud infrastructure

Customers may use computing resources hosted or operated by third-party infrastructure providers.

Data processed in these instances may be located outside the user's country of residence, depending on the region, capacity, and infrastructure selected.

Customers must assess whether the purchased configuration meets their applications' confidentiality, data residency, and compliance requirements.

ForgeNox will take contractual and technical measures appropriate to its role in providing the services.

6. Information sharing

We may share information strictly relevant to providing the services with:

  • Infrastructure and hosting providers.
  • AI model and API providers.
  • Payment processors.
  • Authentication and security providers.
  • Support and operational service providers.
  • Competent authorities where a valid legal obligation applies.

We do not sell personal data to third parties for the purpose of selling databases.

7. International transfers

Because ForgeNox operates globally, information may be stored or processed in countries other than the user's country of residence.

We will apply the contractual, organizational, and technical safeguards required by relevant laws, including international transfer mechanisms where necessary.

8. Information security

We use technical and administrative measures proportionate to the risks. These may include access controls, authentication, encryption in transit, monitoring, separation of environments, and incident response procedures, as implemented for each service.

No digital environment can guarantee absolute security.

Customers are also responsible for protecting the credentials, API keys, applications, files, and resources they manage.

9. Retention and deletion

We retain information for as long as necessary to provide services, comply with legal obligations, prevent fraud, resolve disputes, and fulfill other legitimate purposes.

Different categories of data may have different retention periods, which will be disclosed in supplementary documentation.

Deleting an account does not immediately erase data subject to mandatory retention.

Files stored in temporary instances may be deleted after those resources are terminated or destroyed, depending on the service's characteristics.

10. Cookies and similar technologies

We may use cookies for platform operation, authentication, security, preferences, and, where applicable, usage analytics and marketing.

Non-essential cookies are subject to the consent choices required by applicable law.

Further information may be provided in a Cookie Policy.

11. Data subject rights

Under applicable law, users may have the right to:

  • Request access to personal information.
  • Request correction of inaccurate data.
  • Request deletion where legally available.
  • Withdraw consent for certain activities.
  • Object to certain types of processing.
  • Request portability or restriction of processing, or file a complaint with a competent authority, where these rights apply.

Requests may be submitted to the official privacy contact.

ForgeNox may require proof of identity before processing certain requests.

12. Underage users

The services are intended for people who are at least 18 years old or have reached the applicable age of legal majority, as specified in the terms of purchase.

The services are not intentionally directed at children.

13. Changes to this policy

This Policy may be updated to reflect operational, technological, legal, or regulatory changes.

Material changes will be communicated as appropriate.

14. Applicable law and contact

Hong Kong is ForgeNox's primary corporate jurisdiction. ForgeNox is subject to applicable data protection law, including the Personal Data (Privacy) Ordinance (Cap. 486), where relevant.

Mandatory laws of other jurisdictions may apply to data subjects and services.

Legally responsible entity: Forgenox Cloud Limited (Ltd.)

Registered address: Cyberport 1, Cyberport Rd, Pok Fu Lam, Hong Kong Island, Hong Kong

Privacy: contact@forgenox.ai

Website: https://forgenox.ai

ForgeNox

Consultar a configuração de uma GPU gera cobrança?

Não. Você pode consultar as configurações e estimar os custos gratuitamente. A disponibilidade e o valor final são confirmados durante a contratação no Console ForgeNox. A cobrança ocorre somente após a confirmação do pedido.

Como escolher minha GPU?

Compare a memória necessária para seu modelo, a localização e o preço por hora. O catálogo reúne configurações de 8 GB a 141 GB de VRAM.

Posso usar os aplicativos sem alugar uma GPU?

Você pode acessar a plataforma e consultar os aplicativos disponíveis. A locação de GPU é uma frente da infraestrutura ForgeNox.

A API já está disponível?

Sim. Use a URL da API ForgeNox, sua chave e o identificador do modelo para integrar o chat ao seu sistema.